My dad says of employees, “Efficiency, I pay for. Respect, I hope to earn, but honesty, I demand.”
It didn’t take long for me to determine I have a thief in one of my coffee shops. Their “wasteage” is astronomical compared with the rest of the group, and the till never balances at the end of th...
When I bought these five premises, I changed the menus completely, gutted the shops, redecorated, and bought new uniforms. We had a four day training session where I laid it out exactly what I expected, and the staff were trained in the new menu, and other processes I wanted to be followed. This included me telling the...
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