FAQ



NOTE: This site works best when viewed in Firefox or Chrome.

GENERAL SITE FAQ:



How do I join SoloTouch.com?
I've joined, but can't login. What happened?
How old do I need to be to join SoloTouch.com?
I'm having technical problems. Who do I tell?
Can I set up multiple accounts?
I see an inappropriate comment/image/story/post. How do I report it?
I'd like to make the font at the site bigger or smaller. How can I do that?

PREMIUM MEMBERSHIP FAQ:

What is the difference between a Free and Premium account?
How does the Premium membership work?
How do I cancel my Premium membership?

STORIES/TECHNIQUES FAQ:



What is a premium story and why is there a difference?
Where are the archives?
How do I view stories in a specific category or only those submitted by men or women?
How do I submit a story or technique?
What are the submission rules?
How long will it take for my story to be posted?
What if my story was rejected?
How can I edit one of my stories?
How can I delete one of my stories?
How can I prevent various story categories from showing to me?
Why can't I read some of the stories?

USER INTERACTION FAQ:



How do I add someone as a friend?
How do I accept someone's friend request?
How can I block someone?
How can stop people from messaging me?
How can I stop people from messaging me in chat or watching me on cam?

PROFILE FAQ:



How do I change my avatar?
What kind of images can I use for my avatar?
How do I change my privacy settings?
How can I add a story/technique to my favorites list?
How does the reading queue work?
How do I follow an author?

CHAT FAQ:



Where are the chat rooms?
How do I use video chat?
How do I see who is online?
How do I private message (whisper) to another user?
How do I work with Chat Settings or shut off sounds?
What are the chat room rules?
What images can I post in chat?
What is the difference between being a Free and a Premium member in chat?

FORUM FAQ:



What are the forum rules?
How can I post a poll?

PHOTOS/VIDEOS FAQ:



What happened to the user photos and videos section?

ANSWERS >>>



GENERAL SITE ANSWERS:



How do I join SoloTouch.com?
Click on any signup link or click here. Choose whether you want a Free or Premium account. You'll be prompted to enter a username, password and your email address (and payment information for a Premium account). Please check your email, including spam after joining. You will need to confirm your signup for Free accounts and your payment confirmation receipt will be sent to you for Premium accounts.

I've joined, but can't login. What happened?
You must confirm your Free signup before you'll be allowed to login. A confirmation email will be sent to the email you used to signup. Did you check your spam folder? Please use non-aol and non-yahoo email addresses as we have delivery issues for these addresses - which means your confirmation email will not arrive. Please use a different email address or contact us and we can activate your account.

How old do I need to be to join SoloTouch.com?
SoloTouch.com is an adult site and you need to be at least 18 years of age or older to join.

I'm having technical problems. Who do I tell?
Please contact us and let us know what the problem is and give a page example if relevant, so we can find and fix the problem more quickly.
For additional instructions on a specific feature, please contact one of our mods or admins and they can help you.

Can I set up multiple accounts?
No. Members are only allowed to have one account. The creation or maintainance of multiple identities is not supported at SoloTouch. This will be considered trolling. Multiple accounts will be deleted without notice by moderators.

I see an inappropriate comment/image/story/post. How do I report it?
There is a red flag icon by every user submission. You can click this to file a report to be reviewed by our admins/mods. All reports are private. We do appreciate your help in letting us know of any offensive or inappropriate content.

I'd like to make the font at the site bigger or smaller. How can I do that?
We don't currently have a functionality for you to change the font at the site. However, you can make the font in your browser bigger by clicking ctrl + plus sign (+) or make the font in your browser smaller by clicking ctrl + minus sign (-).




PREMIUM MEMBERSHIP ANSWERS:



What is the difference between a Free and Premium account?
In addition to all Free features and functions, Premium users also have access to Multi-User Audio + Video Chat, 1,000's of stories outside of the masturbation genre and access to our Videos section where you can watch unlimited sexy videos in tons of genres.
Your premium membership also helps to support Solotouch and keep this great community online.

How does the Premium membership work?
Your membership will automatically rebill for the same amount and during the same term as your original membership. For example, your one-month membership will rebill every 30 days. Your 3 month membership will rebill every 90 days and so on. When you cancel, it means that you will not be rebilled, but you will continue to have Premium access for the remainder of your subscription.
Once your Premium membership has expired, you will continue to have access to your Free account and features.

How do I cancel my Premium membership?
You may cancel your Premium membership here. Simply enter your username and password and one of the other fields. Of course, we are always happy to help, so if you need assistance, simply contact us.
Please note that deactivating your Solotouch membership within the Member settings area is not the same as cancelling your billing. Cancelling billing will cancel Premium status. Deactivating your account will put your account, regardless of free or premium status in an inactive state. Deactivation does not = billing cancellation.




STORIES/TECHNIQUES ANSWERS:



What is a premium story and why is there a difference?
Please check out our forum post here for all of the info about premium vs. free stories.

Where are the archives?
From the Story Search box on the right side of the home page or any story page, you can search Browse By: Date and choose the Month and Year of the stories you'd like to read. There is the same functionality on the techniques pages.

How do I view stories in a specific category or only those submitted by men or women?
Using the Search Box, choose the category of the stories you'd like to view. Any category starting with Male was submitted by a male. Any category starting with Female was submitted by a female. In addition, you can block certain story categories from ever appearing in your view. Go to the Hide Story Categories Section and choose the categories you don't want to appear in your view. You may change these settings at any time.

How do I submit a story or technique?
If you would like for the story to be associated with your account, you must be registered and logged in to submit to Solotouch.com. If you are not logged in and submit a story, it will be posted under "Anonymous". (There is an option for you to enter an author name when submitting under Anonymous.)
If you would like your submission associated with your account, after logging in, you can submit directly from your account using the submit tab or any submit button on the site. Stories and Techniques are submitted in the same form. You will have an option to choose the category from the story submission page.

What are the submission rules?
You can review our rules here.

How long will it take for my story to be posted?
All stories and techniques are reviewed for content before publishing, in the order received. The time to publish is generally 5-7 days, but that may vary depending on submission quantities.

What if my story was rejected?
If your story was rejected, it did not follow one or more of our content rules. If you'd like to correct the errors or content so it complies with our rules and resubmit your story, please do so. We welcome that.

How can I edit one of my stories?
Please contact us and include the link of your story and the changes you'd like implemented.

How can I delete one of my stories?
We can help you with that. Just contact us and include the story title and link to the story. Please write from the email account used when registering your account so we can confirm story ownership. Let us know if you'd like the story deleted or changed to author: Anonymous.

How can I prevent various story categories from showing to me?
You may choose story categories to be hidden from your view. Go to My Account > Settings > Hide Story Categories and choose the categories you do not want to see.

Why can't I read some of the stories?
Some of the stories are listed under Premium categories as they have themes outside of masturbation. To read Premium category stories, you must be a Premium user. (Note: If you submit Premium category stories and they are published, you will need to be a Premium member to view those stories. If you are a prolific author (10+ stories/year), contact us and we will give you Premium status for free.)




USER INTERACTION ANSWERS:



How do I add someone as a friend?
Rolling over any other members' avatar or username will cause a dropdown menu to appear. Choose Add to Friends and the user, after accepting your request, will appear in your friends list. The user will remain in your Sent Invitation area until they accept your friend request.
You may unfriend any of your friends by going to your friends list, rolling over that user's avatar in your My Friends section and clicking Unfriend.
The Search bar in your friends list is also helpful in searching for new friends or easily finding friends already in your list.

How do I accept someone's friend request?
Login and go to your friends list at My Account > My Friends. You will see a New Invitation section with your pending friend requests. Rollover the user name and choose Accept or Reject.
You cannot accept a friend request from the friends' profile page. You must accept friend request from YOUR friends' page here.

How can I block someone?
Blocking someone will stop them from directly contacting you in various methods throughout the site. This includes mail messages and pokes. (NOTE: Blocking a member will not block them in the main, public chatroom.) You can block any user in a number of ways. Anytime you rollover a user icon/name, you will see a dropdown menu with "block" as an option. Clicking that will add that user to your blocked list in your friends section.
If the blocked user is in your friends list, they will still be visible in your friends list (while also listed in your blocked list).
You may unblock any one in your Blocked list by clicking Unblock from the dropdown menu viewed by rolling over their profile.
You may also unfriend friends by choosing Unfriend from the dropdown.

How can I stop people from messaging me?
Under My Account > Settings > Settings/Privacy you can adjust your settings so that only friends may contact you.

How can I stop people from messaging me in chat or watching me on cam?
In the right sidebar of the chat is a Users column. Click on the user you want to block. From the menu, you can add a user to your block list, or prohibit them from viewing you (if you are both premium users with cam functionality).




PROFILE ANSWERS:



How do I change my avatar?
From nearly any page where your avatar is present in the top left, you can click Edit My Profile and then Change Avatar. Or you may go to My Account > Profile > Change Avatar. Your avatar must be approved before it is visible to other users. If it complies with our rules, it will be approved within 24-48 hours. If it does not comply, you will not receive a message of rejection. It simply will not change to your custom avatar.

What kind of images can I use for my avatar?
Please see our image rules page for image posting rules. We do not allow genital nudity in our avatar images.

How do I change my privacy settings?
Visit My Account and click the Settings Tab. From there you will see Settings/Privacy.

How can I add a story/technique to my favorites list?
Your favorites list makes it easy to find your favorite stories and/or techniques to read time after time. When reading any story or technique click the image. The story or technique will be added to your favorites list under the relevant Stories or Techniques section under My Account.

How does the reading queue work?
When reading any story or technique click the image. The story or technique will be added to your reading queue under the relevant Stories or Techniques section under My Account. As you click a story or technique from My Reading Queue, it will be removed from the list. You may reorder items in your list by clicking on the image and dragging it to the desired position.

How do I follow an author?
When reading any story or technique click the image. That author will be added to the Authors I Follow section under the relevant Stories or Techniques tab under My Account. When that author publishes a story or technique you will be notified.
You can also see the people following you.




CHAT ANSWERS:



Where are the chat rooms?
On the right side of the screen, there is a tab called "Rooms". You can click that and join the rooms that interest you and/or are relevant for you.
On the left side of the chat you will see tabs for the rooms you have joined. You can toggle between these rooms.

How do I use video or audio chat?
At the top right, you will see a video camera icon with the word Camera. There is a toggle to turn your camera on and off. Red means that your camera is off. Green means that it is on. You may choose to have your webcam as public or private. You can also view how many people are watching you. Premium membership is required to use these features.

If you are a Free Member and want Video Chat functionality, please upgrade your membership now. Your support is much appreciated and helps us to keep Solotouch online.

How do I see who is online?
In the left side, you can see the users online for the room you are in.

How do I private message/whisper to another user?
You can whisper to another user, which is visible to only that user, even though it will show in the main chat window for you. To whisper to another user, type #usersname in the text box. You will know that it is a whisper because "Whisper" will be listed next to your message.

How do I work with Chat Settings or shut off sounds?
Clicking the 3 vertical dots next to the bell icon in the top left will allow you to change your sounds as well as your status.

What are the chat room rules?
Chat room rules of conduct can be found here.
You may report users that are not following the rules by going to the Users side-bar, clicking the user you want to report and click Report A User.

What images can I post in chat?
In general, no images of anyone under 18. As this is an adult site, please do not use this as a forum to post photos of your children or family snapshots. Because the chat is a closed environment and has a temporary nature, you may post images that do not break US Laws as long as other participants of the room do not find the images offensive. Please familiarize yourself with our full image posting rules here.

What's the difference between being a Free and a Premium member in chat?
First, we believe that all members can have a great experience in our all-inclusive chat room.

Everyone can enter and chat in any of our public rooms with other members. Keep in mind we do have a girls only and a guys only room. You can send messages for the entire room or send a private one-on-one message to a specific member via private message.

And as for using our full-feature multi-cam chat features Free members have the ability to text chat. The best option is to simply upgrade your membership and start enjoying full Premium audio and video chat benefits.




FORUM ANSWERS:



What are the forum rules?
The forum guidelines can be found here.

How can I post a poll?
When you are creating a new post or topic, you will see a box at the bottom of your screen that has 3 tabs: Options, Upload attachment and Poll Creation. Click the Poll creation tab and add your poll.




PHOTOS/VIDEOS ANSWERS:



What happened to the user photos and videos section?
Mastercard changed its rules regarding user submitted content due to the posting of stolen and underage content at other sites. Allowing the ongoing posting of photos and videos here by users would require us to maintain records proving your age and ownership of the images you are posting. We do not have the resources to maintain such a system and had to necessarily disable the ability for users to upload their own images.

For premium users enjoyment, we have added 1000's of videos in all genres for their viewing pleasure which comply with Mastercard's new rules.