If you find yourself dropped into the chat with no one apparently around, just click on the rooms tab: https://prnt.sc/eD9bxMxxPyqb and click the Join button to choose the room you want to enter.
If you are having difficulty entering Chat, please be sure to update your browser. Google update my browser if you do not know how. If this does not work, please 1) log out of the site. 2) Ensure you have the latest version of Chrome 3) Log back in and try chat.
If you continue to have problems, please let Billie know. Please include the device you are using (Eg: Samsung phone, PC, iPhone, etc.), your operating system (Eg: Windows 10, etc.) and your browser. We cannot troubleshoot without this info.