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Members and mods being deleted

Posted: Sun Jan 25, 2015 6:50 pm
by alicat
Ok so been noticing this alot recently and people are vanishing with out a trace lately, so my question is wtf is going on!

Re: Members and mods being deleted

Posted: Sun Jan 25, 2015 10:26 pm
by Mickyy
Who in particular?

Re: Members and mods being deleted

Posted: Sun Jan 25, 2015 10:43 pm
by alicat
well so far mods (charmaine) members kirahskye,wantley,harry14a,camii,eleani to list a few...

Re: Members and mods being deleted

Posted: Mon Jan 26, 2015 12:21 am
by Mickyy
You're right! They are gone!
Any idea what happened?
Any word from Billie yet?

Re: Members and mods being deleted

Posted: Mon Jan 26, 2015 12:28 am
by alicat
Nope but kirah was in the middle of a convo between me and harry next min both gone i texted kirah and she said she cannot log in as it said the username cannot be found, lottie checked the admin site and they didnt appear so whos been deleting members?? And no bille is silent

Re: Members and mods being deleted

Posted: Mon Jan 26, 2015 1:36 am
by Mickyy
I searched for them in the user list and could not find them either.
I wonder what is happening?\
I knew there may have been some problems but I have never seen anything like this.

Re: Members and mods being deleted

Posted: Mon Jan 26, 2015 1:38 am
by Mickyy
Ali - I posted a note so all mods can see it...
Maybe we can find out what is going on...

Re: Members and mods being deleted

Posted: Mon Jan 26, 2015 5:32 am
by somedude
I knew I wasn't going insane. So maybe me being banned from the Lounge was a glitch too?

Re: Members and mods being deleted

Posted: Mon Jan 26, 2015 5:49 pm
by billie
Hey Everyone...well this certainly should not be happening (obviously). :shock: We're looking at it right now....

Re: Members and mods being deleted

Posted: Thu Jan 29, 2015 1:38 pm
by billie
Hi. Well there's some good news and some bad news here. We've recovered most users and all of their content. The bad news is that our host really dropped the ball. They are **supposed** to make backups of our databases, so that in an event such as this one, we can quickly recover. The issue here is that they did not do complete backups for us and so if someone whose data was lost signed up between May 2014 and Jan 2015, they look to be gone forever. We just don't have the copies of their data around.

This is something that is completely unacceptable and I'm speaking with my host to resolve. I don't know what to say to our lost users other than a most sincere apology and promise it will never happen again. Unfortunately, these databases are quite large and we didn't recognize there was lost data until we actually needed it.

Now I need to go grovel and beg for forgiveness from one of our most cherished mods as well....charmaine.
I'm truly sorry.

Re: Members and mods being deleted

Posted: Thu Jan 29, 2015 5:06 pm
by alicat
Yay well done for sorting it out billie glad i spotted it when i did!! Hope charmaine comes back <3

Re: Members and mods being deleted

Posted: Thu Jan 29, 2015 9:16 pm
by shyteacher
That's a real shame. I see (or don't see) a few names missing from my friends list.

I take it that with the accounts gone, there's no way of e-mailing invites to return?

Re: Members and mods being deleted

Posted: Thu Jan 29, 2015 10:09 pm
by Mickyy
Chances are that is the type of info that is gone.
We can only hope they re-register...

Re: Members and mods being deleted

Posted: Sun Feb 01, 2015 4:06 pm
by harry16
As the aforementioned harry14a, I was subject to a 'cleansing'. I have begun to request friends again and can only suggest, shyteacher, that you do the same. Hope you make contact again with those you are missing. :)