Members and mods being deleted

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alicat
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Joined: Mon Feb 17, 2014 8:15 am

Members and mods being deleted

Post by alicat »

Ok so been noticing this alot recently and people are vanishing with out a trace lately, so my question is wtf is going on!
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Mickyy
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Re: Members and mods being deleted

Post by Mickyy »

Who in particular?
alicat
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Re: Members and mods being deleted

Post by alicat »

well so far mods (charmaine) members kirahskye,wantley,harry14a,camii,eleani to list a few...
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Mickyy
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Re: Members and mods being deleted

Post by Mickyy »

You're right! They are gone!
Any idea what happened?
Any word from Billie yet?
alicat
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Re: Members and mods being deleted

Post by alicat »

Nope but kirah was in the middle of a convo between me and harry next min both gone i texted kirah and she said she cannot log in as it said the username cannot be found, lottie checked the admin site and they didnt appear so whos been deleting members?? And no bille is silent
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Mickyy
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Re: Members and mods being deleted

Post by Mickyy »

I searched for them in the user list and could not find them either.
I wonder what is happening?\
I knew there may have been some problems but I have never seen anything like this.
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Mickyy
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Re: Members and mods being deleted

Post by Mickyy »

Ali - I posted a note so all mods can see it...
Maybe we can find out what is going on...
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somedude
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Re: Members and mods being deleted

Post by somedude »

I knew I wasn't going insane. So maybe me being banned from the Lounge was a glitch too?
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billie
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Re: Members and mods being deleted

Post by billie »

Hey Everyone...well this certainly should not be happening (obviously). :shock: We're looking at it right now....
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billie
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Re: Members and mods being deleted

Post by billie »

Hi. Well there's some good news and some bad news here. We've recovered most users and all of their content. The bad news is that our host really dropped the ball. They are **supposed** to make backups of our databases, so that in an event such as this one, we can quickly recover. The issue here is that they did not do complete backups for us and so if someone whose data was lost signed up between May 2014 and Jan 2015, they look to be gone forever. We just don't have the copies of their data around.

This is something that is completely unacceptable and I'm speaking with my host to resolve. I don't know what to say to our lost users other than a most sincere apology and promise it will never happen again. Unfortunately, these databases are quite large and we didn't recognize there was lost data until we actually needed it.

Now I need to go grovel and beg for forgiveness from one of our most cherished mods as well....charmaine.
I'm truly sorry.
alicat
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Re: Members and mods being deleted

Post by alicat »

Yay well done for sorting it out billie glad i spotted it when i did!! Hope charmaine comes back <3
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shyteacher
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Re: Members and mods being deleted

Post by shyteacher »

That's a real shame. I see (or don't see) a few names missing from my friends list.

I take it that with the accounts gone, there's no way of e-mailing invites to return?
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Mickyy
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Re: Members and mods being deleted

Post by Mickyy »

Chances are that is the type of info that is gone.
We can only hope they re-register...
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harry16
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Re: Members and mods being deleted

Post by harry16 »

As the aforementioned harry14a, I was subject to a 'cleansing'. I have begun to request friends again and can only suggest, shyteacher, that you do the same. Hope you make contact again with those you are missing. :)
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